Make ONE New Year's Resolution: A Blog

I have never been big on making New Year's resolutions, either personally or for a business. But I am going to make an exception for 2010 and urge you to get going on a blog. Here's why:

1. It's easy. While it is best to host a blog on your company's web site (see below) you can always get started with a free blog hosting service like Blogger.com or Wordpress.com. It takes very little time to set up a basic blog. You can customize the look and format later, if you want.

2. It helps SEO. "SEO" is search engine optimization, and it is the best way to grow traffic to your web site organically, without spending money advertising the site. Updating your blog (if it is hosted on your web site) on a regular basis tells the search engines that something is new and worth viewing, thus incrementally increasing search engine visibility and placement.

3. It's a great marketing tool. Sharing knowledge with your customers and prospects has always been a terrific way to brand a business and build trust. In the past we have used newsletters, white papers and published articles to accomplish this. But a blog is faster, more immediate, less expensive and is rapidly becoming an accepted - if not preferred - way of receiving communications.

If you have not already done so, make 2010 the year you enter the blogosphere. While a blog is not the path to instant riches and success, it is an increasingly important tool in communicating in the business world.

Getting Started with "Social Media"

You've heard the terms "social media, "new media" or "inbound marketing." But the flurry of options has you confused. Twitter. Facebook. LinkedIn. Blogs. Ning. Where to begin? Here is some fast advice, in order of importance:

1. Web site. Make sure you have one, and make sure it is up to date. That means attractive, engaging and interactive. No more "electronic brochure."

2. Blog. Remember the rule, "If you want people to be interested, be interesting." A blog let's you share your knowledge with customers and prospects so that they begin to see you as the expert and thought leader in your field of expertise. It does not hurt that a blog can also help raise the visibility of your web presence.

3. LinkedIn. This business-oriented network is becoming increasingly popular and is a great way to make B2B contacts. But you have to work at it a little bit. Keep your profile up to day, join appropriate LinkedIn groups, and make sure your blog posts are sent to your LinkedIn profile to keep things interesting (there's that word again!).

4. Twitter. Don't "tweet" like a teenager seeking attention and approval. Use Twitter as a notification device when you have something worthwhile to convey. Like a new blog post, new product, update to your web site, etc. Include a link back for more information.

5. Facebook. The new business-oriented Facebook can become a gathering place for customers ("fans") and a way for prospects to check out your company. Set up a page for your business, or even several pages for different divisions or departments. Urge your customers to become fans and contribute their thoughts and comments. You may even want to set up an employee Facebook page for distribution of company information and feedback from employees.

6. Ning. Although not as well known, Ning may eventually grow into a more powerful community-building tool than Facebook. You can take the lead on a topic or idea by creating a Ning community and becoming a "connector" for those who have a shared interest.

7. Google AdWords. For certain products and services, a Google AdWords campaign can drive leads and prospects to your web site. Don't treat them like regular visitors! Set up a distinct and separate landing page in order to capture interest and information right away. And be ready to respond quickly. An internet lead has a short shelf life.

This is a very quick overview of ways to use some of the new media tools available. The key is to be consistent in deliver good, usable content so that you will be found, considered and contacted.

Dear Tiger Woods, Here is Some Free PR Advice

Dear Tiger Woods:

First, I am glad that you were not seriously injured in your early morning car crash. At least not PHYSICALLY injured. I am afraid that the damage done to your reputation may be much more serious. And whoever is providing you with advice on how to handle this crisis should be sued for malpractice.

Here is what you need to do: 'fess up.

If there was a domestic problem that caused you to race out of your driveway (slowly, of course) in the wee hours of the morning, say so. No details are necessary, just a brief, "Elin and I had a disagreement and I went for a ride to cool off." Such an admission will help to humanize you in the eyes of the public and generate a lot of sympathy from your core audience, us guys.

If there was not a problem on the home front, step up to the microphone and say so. Go directly to the public yourself and tell them that nothing happened, end of story.

All this hiding behind your lawyers makes you look bad. Guilty. Wimpy, even.

Your golf game has always been bold and honest. Now is not the time to take a different direction with a very public part of your personal life.

And fire the PR guy.

Social Media is Not New.

I attended an excellent seminar recently on social media (blogs, Twitter, on-line communities, etc., etc.). The event was sponsored by the Publicity Club of New England and presented by Lois Kelly of Beeline Labs. Lois gave the most coherent overview of a fragmented and sometimes confusing world of new technology, shifting responsibilities and frighteningly fleeting opportunities.

But what I came away with was a sense of deja vu. For, despite the amazing technology that gives us the ability to connect with so many people, the success of social media still comes down to a statement Lois made late in her presentation:

"If you want people to be interested, be interesting."

It still comes down to the story. It has always been about the story. If you don't have something worthwhile to say that provides value, and say it clearly and compellingly, it does not matter how you deliver the message - it won't be effective.

Social media is merely new channels. Capturing attention and motivating action are still the same. Having a strong story and tell it convincingly is still the core of successful marketing.

Is Your Web Site Evolving?

The World Wide Web is almost 20 years old now, and many businesses (especially the "early adopters") are working on the third, fourth or fifth version of their corporate web site. Just as the web has evolved, so must your place in it change and grow.

Unfortunately, too many business "leaders" still consider their web site to be nothing more than an electronic brochure. Or, worse, a nuisance that costs too much money to build and maintain for very little payback. Chances are they are correct, as it is unlikely they have developed a well thought out web strategy as an integral part of their overall corporate planning.

But other companies have embraced the web as an exciting and all-encompassing communications tool, with all the opportunities that entails. Some have converted their entire business model to be web based, while others are using the web as a powerful marketing engine to drive leads and sales.

How about you? Is your web site something you can point to as a valuable part of your organization? Does it actively, engagingly and effectively communication your company's message? Most importantly, does your web site contribute to the profitability of your business?

If not, it is time to reevaluate your commitment. The web and the world are moving on around you. You can either get on board or get left behind.

Tyranny in Massachusetts

So the Democrats in the Massachusetts House of Representatives have decided that having the Governor appoint an interim U.S. Senator to replace the late Ted Kennedy is a good idea after all. No doubt their colleagues in the state Senate will follow suit, thus bringing Massachusetts full circle: from the state that first rebelled against tyranny to the state where tyranny rules.

In case you missed it, the Democrat-dominated legislature was quick to yank the long-standing privilege of appointing interim U.S. Senator away from then-Governor Mitt Romney (a Republican) when it appeared that John Kerry might win the Democratic nomination for President in 2008. They cried "foul" when faced with the prospect of Romney appointing a fellow Republican if the seat became vacant. Better to wait for a special election, the Dems said.

But now, with a Democrat back in the Governor's office, things suddenly look different. Why wait for a special election when you are virtually guaranteed that a Democrat will replace Kennedy? This is what happens when one party is so dominant that they feel no need to actually represent the people who elect them.

How bad is it? The House of Representatives actually considered passing a law that would require Governor Deval Patrick to appoint a Democrat with his newly restored power. It was narrowly defeated.

What arrogance! But what can you expect from a group that is so secure in its position and so self-centered that it simply ignored an overwhelming statewide referendum calling for a rollback of a "temporary" tax hike enacted several years ago.

The Democrats in Massachusetts (and, indeed, across the country) feel that they know what is good for us better than we know ourselves. And they are willing to ram it down our throats. Tyranny, thy name is Massachusetts.

Recession's over? Now what?

In case you have not heard, the recession is over and economic activity is on the rebound. What? Your business is not booming again? Customers are still hard to come by?

Join the club. While Wall Street may be on an upswing, it will be several months before any semblance of "normal" returns to Main Street.

But that does not mean you should sit back and wait. Just the opposite, in fact. Now is the time to launch a preemptive marketing strike aimed at recapturing lost customers and conquering new ones.

The mood of the country is definitely shifting, and tightened purse strings will surely loosen somewhat. But painful memories of the recession will linger and cause consumers (including business-to-business customers) to be more prudent and cautious. All the more reason to be aggressive with your marketing.

Putting your name, products and services in front of potential customers now will better position your company for the time when customers do start spending again. In fact, acting now will leave you a less crowded field, as timid competitors try to tiptoe through the next few months without making any impact on the market.

Be bold and loud and consistent today and you'll be the one buyers choose when they start writing checks again.